ZU IT-StudentSupport

The IT-StudentSupport helps you find your way through the digital landscape of the Zeppelin University

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Everything about Software

by Falk | Software

Here you will find everything about the software offered by the university, such as Office and Avira.

All about the Student ID

by Falk | Student ID

Here you will find everything you need to know about your student ID.

Printer Setup (Windows & Mac)

by Falk | Print, Copy & Scan

Here you can find out how you set up the printer at the university and what problems are often encountered.

SystemOne, ZUhause (Intranet) & Wifi Password

by Falk | Passwords

Here you can find out how to get a new password for SystemOne, ZUhause (Intranet) and the wifi in case you forgot it.

E-Mail Password

by Falk | Passwords

Here you can find out how to get a new password for your E-Mail in case you forgot it or it suddenly does not work anymore.

Still in trouble?

If your problem is still not solved despite the instructions, you can contact the IT-StudentSupport as follows:

Support Form

The easiest way to reach us is via the support form below these lines. Your e-mail goes directly to us and is usually answered within 24h on workdays.

E-Mail

You can contact us by e-mail at studentsupport(at)zeppelin-university.net. Normally we answer within 24h during workdays.

Facebook Page

You can also reach us via a message to our official Facebook page. Please do not write us to our private Facebook accounts. Direct messages to the heads of the IT-StudentSupport will be ignored.

Support Form

How do I write a ticket to the IT-StudentSupport?

If you have any problems please feel free to contact us via the form. Please fill in all required fields. The date of birth will be required as described in the instructions for resetting your e-mail password. Please describe your problem as detailed as possible. Tips for information you should send us are: Operating system, current version, installed virus protection, wifi network in which you are active etc.

The Team

The IT-StudentSupport consists of Falk Heger and Lorenz Aull. The two students are there for your soft- and hardware problems.

Nisanth Chandran

IT-StudentSupport

Tim Horras

IT-StudentSupport